About Us

Travel House (Pvt) Ltd is a privately owned travel agency that was formed in 1984 by the late Angi Gaylard.  Our offices are located at 81 King George Road (Corner Natal Road), Avondale, Harare, in a tranquil setting with secure onsite parking.  The company has 13 skilled staff, including 5 consultants, who have over 100 years’ combined experience in the travel industry.  With this commitment, experience, resources and vision, Travel House strives to be the preferred choice for business and leisure travellers.

 

Mission Statement

To offer world class service and quality travel arrangements to our customers and differentiate ourselves from competitors by providing unique and personalised service to each customer.

 

Awards

Our recent awards include:

Travelport Top Producer Category (2nd Place) 2017

South African Airways Outstanding Sales Contribution 2016/2017

South African Airways Outstanding Sales Contribution 2015/2016

Delta Award for Excellence (Top 3) 2015

Travelport Most Enterprising Agency 2015

South African Airways Valued Contributor 2015

British Airways Top Achiever 2014/2015

 

Services Offered

Computerised airline reservations

A commitment to find the best fare on every requested routing

Leisure travel (up to date information available for package tours worldwide)

Car hire (domestic, regional and international)

Hotel reservations

Visas (where permitted by embassies)

Advice on Frequent Flyer Programs

Delivery within the Harare area

Electronic notification of airline and accommodation specials

Each client has a dedicated team of consultants to ensure continuity

24 hour emergency reservation and ticketing service

Computerised back office system producing itemised accounting documents

 

Associations

Association of Zimbabwe Travel Agents (AZTA) Member

Zimbabwe Tourism Authority (ZTA) Member

International Air Transport Association (IATA) Accredited

TravelPort (Travel Commerce Platform)

Carlson Wagonlit Travel (Global)

Through our associations, Travel House is committed to creating an environment of continuous improvement, where new processes and technology are applied to exceed customer’s requirements.